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CCH

Claims Information


Submitting Claims

Contra Costa Health Plan (CCHP) uses Availity as our clearinghouse. You must register with Availity in order to submit EDI claims to CCHP. You may begin your registration process here. The CCHP payer ID is CCHS.

You may also sign up for CCHP's ccLink Provider Portal where you can enter and submit claims directly to CCHP. To sign up, please visit cchealth.org/healthplan/providers/, complete the ccLink Provider Portal Access Agreement form, and email it the CCHPportalsupport@cchealth.org. If you have already signed up for ccLink Provider Portal access, please reference the website for instructions regarding submitting claims.

If you must submit a paper claim, please mail your completed claim form along with all required supporting documents to:

CCHP Claims Department
P.O. Box 5122
Lake Forest, CA 92609

Effective September 1, 2019, the claim submission timeframe for Contra Costa Health Plan (CCHP) is one-hundred and eighty (180) days from the date of service, or primary explanation of benefits (EOB), for both contracted and non-contracted providers. Claims received after one-hundred and eighty (180) days will be denied for untimely filing. The three-hundred and sixty-five (365) days to dispute claim processing, remains the same.

CCHP continues to offer electronic payments to providers. To register, please submit your request to EDIsupport@cchealth.org. To receive a RA (Remittance Advice) electronically, please sign up for our ccLink Provider Portal based on the instruction above.

If you are a non-contracting provider and have never submitted a claim to CCHP or within the last 2 years, you must submit a current W9 to ARsupport@cchealth.org for IRS verification through the County Auditor's office. If you do not submit a W9 before submitting claims, your claims will not be processed until we receive a W9. As a courtesy, CCHP may reach out to you to request a W9. However, if a W9 is not received within 14 calendar days, your claims will be voided and you must resubmit your claims to be processed.