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Publications/Client Informing Materials

Welcome to the DMC-ODS Client Page!


Contra Costa's Alcohol and Other Drugs and its Network Providers under the DMC-ODS adhere to all applicable requirements and procedures established by the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and all its modifications thereof, as well as by the 42 Code of Federal Regulations (CFR ) Part 2 which serves to protect patient records and confidentiality for the treatment of substance use disorder (SUD). 42 CFR Part 2 regulations apply to all federally funded programs which contract with AODS.

Client Informing Materials

The following information is available to you about your DMC-ODS Plan:

Member Handbook

Has information on what benefits are covered, how to use services, your rights & responsibilities, and how to file a complaint.

You may request a copy of the Beneficiary Handbook by:

Contacting the Behavioral Health Access Line at 1-888-678-7277 or 1-800-846-1652
OR write to us and we will mail a copy free of cost to you. We can also email it.
Contra Costa Alcohol and Other Drug Services
Attn: Member Services
1220 Morello Avenue, Suite 101
Martinez, CA 94553

Provider Directory

You May request a change of Substance Use provider at any time.

Programs Interpreter Services

 

Grievance or an Appeal

To provide feedback about your experience at one of our Behavioral Health DMC-ODS Plan Network Providers, please call the Quality Improvement Line at 925-957-5131 or Email BHSQualityAssurance@cchealth.org.

To file a written complaint/grievance, please download the consumer grievance review request form below or you can obtain a form at any County location providing specialty behavior health services.


For assistance completing the form, you can contact a Patient Rights Advocate at 925-293-4942 or 844-666-0472.

Beneficiary Rights